Refund policy
Cancellations
We will attempt to cancel orders upon request. Due to the speed and complexity of order processing and distribution center operations, cancellations are not guaranteed. Once an order has been processed or shipped, it can no longer be canceled and will be treated as a return, subject to the return policy and restocking fees outlined below. Please verify fitment and product details prior to placing an order.
Returns
Uninstalled and unopened products in their original packaging may be returned within 30 days of delivery. Returns requested after 30 days may be subject to additional restocking fees as outlined below. No returns are accepted beyond 60 days.
All returns must be authorized before being shipped. Returns are requested through your account order status page or by contacting our support team for assistance. Shipping and handling charges are non refundable once an order has shipped.
Restocking Fees
A 5 percent restocking fee applies to all approved cancellations or returns received within 30 days of delivery.
A 20 percent restocking fee applies to returns received between 30 and 60 days of delivery.
No returns are accepted beyond 60 days. Products received after this period will not be refunded and the customer will be responsible for all return shipping costs.
Return Process
Return shipping costs are the responsibility of the customer unless the wrong item was shipped or SHDP confirmed guaranteed fitment that proved incorrect.
Returns must be shipped by courier with tracking. Canada Post shipments are not accepted due to tracking and damage claim limitations. We strongly recommend insuring all return shipments, as SHDP Truck & Auto is not responsible for loss or damage incurred during return transit.
Please clearly write your order number on the outside of the package. Once the item is received and inspected, and confirmed to meet return conditions, a refund will be issued to the original payment method. Most financial institutions post refunds within 3 to 5 business days. Store credit refunds apply immediately after approval, where applicable.
Return Address will be provided in our return authorization.
Items damaged during return shipping, returned without proper packaging, or returned in non resalable condition are not eligible for refund.
Non-Returnable Items
Installed parts, electronic components, tuning files, programmers, custom ordered items, and clearance or final sale items are not eligible for return. These exclusions are standard within the automotive aftermarket industry.
Fitment Guarantee
If a product listing explicitly states compatibility with your vehicle and that information proves incorrect, SHDP Truck & Auto will cover return shipping and issue a full refund. This does not apply when vehicle modifications, incorrect vehicle details, or non factory configurations are the cause of the fitment issue. Customers are responsible for verifying fitment details and contacting us with any questions prior to ordering.
Damaged Shipments
If your order arrives damaged, clear photos must be taken before opening the package and reported to us within 48 hours of delivery so a freight claim can be filed. For freight shipments, any visible damage must be noted on the delivery receipt before signing. Damage claims reported outside of this window may not be eligible for resolution.
Warranty
All products carry the manufacturer’s warranty unless otherwise stated. Warranty claims are handled directly by the manufacturer according to their policies. If you experience difficulty during the warranty process, contact us and we will assist where possible.
Core Returns
Certain products include a refundable core charge. Core returns must follow the manufacturer’s procedure and approval process. Core return instructions and required timelines are provided at the time of purchase or included with the product. Failure to return cores within the specified timeframe or condition requirements will result in forfeiture of the core credit.